Shipping and returns
Our delivery policy
Some fees are applicable depending on the total purchase amount, product dimensions and region of purchase in Canada.
For any orders of $150.00 or more before taxes, get free shipping in Canada (some conditions apply*). The free shipping policy is applicable on single shipments only and includes all rebates and promotional codes.
Additional charges may apply for British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Prince Edward Island and Nova Scotia.
We normally ship complete orders when all the products ordered are available.
*Additional shipping charges may be required for oversized products (by weight or by volume) that are higher than the carriers' standards. A member of our team will contact you with a shipping fee quote if you decide to have your order shipped.
The free shipping policy does not apply to delivery addresses considered as remote as well as Labrador, Nunavut, Northwest Territories, Yukon and all other Canadian destinations requiring ocean or air freight services.
We use standard shipping services from Canada Post, Purolator, (GLS) Dicom and other freight carriers at our discretion. Additional fees can apply for deliveries requiring a hydraulic platform (tailgate) or an appointment.
Shipping charges are subject to change at any time, depending on the evolution of fuel prices.
Shipping of your order
Orders are usually shipped within 1-2 days. The carrier is chosen according to the destination, dimensions and weight of the package. Regardless of the delivery method chosen, a tracking number will be provided to you.
Shipping costs include preparation and packaging costs as well all shipping fees. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Box sizes are appropriate and your items are properly protected.
Merchandise returns must be made with an authorization number, to obtain an RMA number, please contact us at 450 994-1199. Return shipment will be prepared and paid by the customer. Box sizes must be appropriate and your items properly protected. Only the items will be refunded and not the initial shipping cost.