Privacy & Security Policy

Your peace of mind is very important to us. We want you to be informed in a transparent manner about our use of your information; the ones you give us as well as the ones we connect. By using the Outils.Expert platform you agree to comply with these privacy policies. We invite you to read the following policy.

As an indication, we mean by personal information: any information that allows you to be identified such as your name, telephone number, email, and address, etc.

The terms "company", "our" and "we" are used to refer to the Outils.Expert platform

The following policy is the latest version available and is only valid for this site. If significant changes are to be made, we will proceed by notice on the main page of our site as clearly as possible.

Quebec's Law 25, designed to enhance the protection of citizens' data, is crucial. We are committed to complying with it, ensuring the confidentiality, security, and integrity of your data. Here are our key measures:

  • Consent: Your consent is paramount before we collect your data.
  • Transparency: You will know how your data is used.
  • Security: Advanced security protocols safeguard your data.
  • Access and Correction: You have control over your data.
  • Retention: We keep your data in line with the law.

For any privacy-related inquiries or to exercise your rights, please contact Claude Lussier at info@groupe.expert or 450-994-1199.

Data collected

Our site does not collect personal information unless you transmit your data yourself using our services such as:

  • Sign up for a service requesting your personal information
  • Subscribe to a newsletter (only if you selected this option when creating your account)
  • Transmission of an email to the company containing personal information.
  • Creation of an online account for our services (if this is the case).
  • Telephone support, chat or forum (if this is the case).
  • Participation in a contest on our site or social media.
  • Other situations.

Use of cell phones or other mobile devices

When using our website on your cell phone or mobile device, it is likely that we will obtain information about your device ID and location. However, it is possible to block the location service directly on the device you are using.

Transactions

When you make a transaction on our site, information is considered such as your personal, financial and demographic information. During this transaction, you explicitly consent to the sharing of your information with us. However, this data is protected by systems set up by the online payment provider. Your transactions are therefore carried out securely, and this according to PCI secure transmission standards.

Cookies and other comparable technologies

Some cookies or other comparable technologies are used on our site to facilitate your page-to-page navigation, but they are not used to obtain personal information about you. You can disable them in your browser settings. On the other hand, it is possible that by disabling cookies the functionalities appear differently to you and that some pages are not accessible to you.

Tools

Some data is collected automatically when using our site such as your IP address, operating system and browser, the pages you visit and the requests you make to them, the time and day of connection to the site. This information does not make it possible to know your identity and is therefore not considered to be confidential and personal information.

We use analysis tools on this site. These are used to measure, collect and store information, allowing us to analyze traffic on our website and improve our services. We are committed to the well-being of our customers, which is why we continually strive to surpass ourselves. You can choose to disable and refuse cookies from the analytics tools. You will still be able to access the website, but it is possible that access to certain secure pages will be blocked.

Use of Information

The information collected by the analysis tools helps in the production of statistics and reports on this site allowing us to better know our customers. Statistics and reports are used for the management and improvement of the services we offer to our customers.

No sale or rental, sharing or disclosure of your personal information is made, in any way, to any third party for the purpose of marketing your information.

Publication and third parties

We may share information that is not personalized or confidential about the company, including trends in the use of our services to third parties. We ensure that no transmission of confidential information is made without the customer's consent.

Security

We do as much as we can to protect the user. The personal information we collect is encrypted by SSL (Secure Sockets Layer) technology as mentioned above and access to the data is strictly reserved for the persons who process the data. These are subject to very strict confidentiality obligations.

The data stored in the servers are only communicated in case of legal obligation; to enforce our Terms of Use; preserve our rights, property, and safety as well as those of our users; to counter fraud; or with your consent and are protected by a privacy and security setting.

See all payment options and details on the SSL Secure Payments page

Links to Other Sites

This site may contain links to other sites. These sites are not governed by our privacy policy. We recommend that you check the privacy policies of other sites to understand their procedures in relation to your confidential information. The company cannot be held responsible for the treatment of confidential data of other sites to which it offers links for the convenience of its user.

Do not hesitate to contact us for more information on the processing of your personal data or to modify the ones we already have; it will be our pleasure to help you and inform you further if necessary.

Date Modified: October 17, 2023